Riverside’s Duty of Care

duty of care

According to a report from the Global Business Travel Association, a well-designed and implemented travel policy is the foundation of an effectively managed corporate travel program, and at Riverside Limousines, we agree. Serving the corporate ground transportation needs of our customers in Baton Rouge, we understand the importance of Duty of Care, as well as the overwhelming need for adequate management and compliance with Duty of Care practices, which is largely absent in many facets of our industry.

Our Safety and Security Commitment

When you ride with Riverside, you have the confidence that comes from knowing who your driver is, the full description of the car that will be meeting you, and where your car is at any given time. We accomplish this through the use of our own proprietary mobile app, which provides you with photo identification of your driver, vehicle details, and real-time GPS position mapping.

Vehicles and Driver Screening Policies

Our commitment to the safety and security of our passengers is behind everything we do. This is why we go to such great lengths to ensure that our vehicles are always in top running condition and no more than five years old. All vehicles are also outfitted with markings that are compliant with local regulations, and routinely screened to ensure the highest levels of safety and cleanliness.

All our drivers are fully vetted and insured and are required to submit to fingerprinting and exhaustive background checks via local authorities. If local regulations don’t meet our high standards, we perform our own background checks for an extra level of confidence and protection for our passengers.

We insist on hiring drivers with a minimum of two years prior commercial driving experience, and a proven record of commitment to quality service for every passenger. Our drivers must also pass a battery of background checks and have a clean driving record to be considered as chauffeurs for Riverside Limousines.

Riverside’s chauffeurs are attired in dark suits, ties, and white shirts and are mature, courteous and experienced. The core team has over 60 years’ experience working with executives, wedding parties, prom goers, as well as prominent national political figures. All drivers undergo a rigorous background check before being chosen to drive. You can always depend on the professionalism of Riverside Limousine’s chauffeurs.

Driver Reviews

We perform regular and exhaustive performance reviews on all our drivers. Every driver in our fleet is subject to routine surprise audits, and we encourage customers to fill out scorecards and feedback forms via our mobile app. We also provide our passengers the opportunity to return a post-ride survey and welcome any and all feedback about their experience.

Insurance

All Riverside drivers are required to hold high upper-limit automobile liability insurance policies. They are further required to list Riverside as an additional insured entity on those policies. Riverside Limousines also carries its own additional commercial blanket coverage, to be able to meet or exceed any eventual shortfalls in the unlikely event that an accident takes place.

Data Privacy and Protection Practices

We take protecting our customer’s data seriously. We are a certified company with a commitment to permanently maintaining that designation. Doing so means that our procedures must comply with a rigorous set of security measures, which ensure that customer data is fully protected at every step of every transaction, from processing to transmission to storage in our exclusive, secure cloud storage environment.

For over 38 years, Riverside Limousines has held a reputation as the premier professional transportation service in the Baton Rouge area. Owned and operated by Wade B. Randolph III, Riverside Limousines has grown steadily providing upscale limousine service since 1978.

With the largest luxury fleet in Baton Rouge, we serve several Fortune 500 companies as well as some of the best-known names in the area. Whether you’re looking for airport car service, help with corporate ground transportation, or planning a special night out in one of our luxury limos, Riverside Limousines strives to accommodate even the most discriminating client. From citizens to senators, you can rely on the team at Riverside Limousines!

 

 

 

Riverside Limousines
Riverside Limousines


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